General service questions, technical questions, orders for spare parts and fault hotline
In case of general service or technical questions around your eurolaser system, spare parts orders and faults, please contact:
- Hotline: +49 (0) 4131 / 9697-400
- Fax: +49 (0) 4131 / 9697-444
- Email: service@eurolaser.com
If you have any questions regarding a fault, please provide us with the following information:
- Your company name
- The serial number of your eurolaser system
- The service ID number (fault tracking number) if you have already contacted us for this fault
- Description of the fault Our competent service team will immediately support you.
FAQ – Perguntas frequentes
Nesta secção encontra as respostas às perguntas mais frequentes. Se não encontrar a resposta à sua pergunta, também poderá entrar em contacto connosco através do formulário de contacto ou simplesmente pedir uma consulta personalizada.
Todas as questões em resumo
Remote maintenance
For optimal service support, we offer remote maintenance via TeamViewer.
TeamViewer QuickSupport is a very compact customer module that requires neither installation nor administrator rights on the target computer. The connection to TeamViewer is secured during use via modern cryptographic encryption methods. A password is also generated for each session.
Procedure of a Teamviewer session:
- Contact our service support by telephone (+49 (0) 4131 / 9697-400)
- Download and start TeamViewer
- Tell our support staff the TeamViewer ID and password
ACADEMY – Saiba mais!
Aproveite também as possibilidades de formação complementar da eurolaser ACADEMY. Workshops e seminários regulares proporcionam formação para si e para os seus colaboradores e aumentam o seu know-how.
