General service questions, technical questions, orders for spare parts and fault hotline
In case of general service or technical questions around your eurolaser system, spare parts orders and faults, please contact:
- Hotline: +49 (0) 4131 / 9697-400
- Fax: +49 (0) 4131 / 9697-444
- Email: service@eurolaser.com
If you have any questions regarding a fault, please provide us with the following information:
- Your company name
- The serial number of your eurolaser system
- The service ID number (fault tracking number) if you have already contacted us for this fault
- Description of the fault Our competent service team will immediately support you.
FAQ - Foire aux questions
Vous trouverez ici les réponses aux questions les plus souvent posées. Si vous ne trouvez pas de réponse à votre question, vous pouvez nous joindre avec le formulaire de contact ou demander un conseil personnalisé.
Liste de toutes les questions
Remote maintenance
For optimal service support, we offer remote maintenance via TeamViewer.
TeamViewer QuickSupport is a very compact customer module that requires neither installation nor administrator rights on the target computer. The connection to TeamViewer is secured during use via modern cryptographic encryption methods. A password is also generated for each session.
Procedure of a Teamviewer session:
- Contact our service support by telephone (+49 (0) 4131 / 9697-400)
- Download and start TeamViewer
- Tell our support staff the TeamViewer ID and password
Découvrez ACADEMY !
Bénéficiez des possibilités de formation continue proposées par eurolaser ACADEMY. Vous et vos collaborateurs pouvez élargir vos connaissances et améliorer votre savoir-faire dans les ateliers et séminaires qui se tiennent régulièrement.
