Overview of services
Professional services for your eurolaser laser machines
A high-performance laser machine is the foundation of cost-effective production – the right service ensures it remains that way over the long term. Our services support you throughout the entire lifecycle of your eurolaser laser machine – from commissioning and continuous optimisation to maintenance, upgrades and modernisation. This ensures efficient processes, high productivity and the long-term preservation of your investment.
Application & process optimisation
Get more from your existing investment.
Increase your productivity, unlock new application opportunities and maximise the full potential of your eurolaser laser machine. Our application specialists work closely with you to analyse your processes, machine configuration and processing parameters and develop the optimum solution for your application.
Machine & application training
More know-how for better results.
Expand your team's expertise and lay the foundation for better results in day-to-day production. Our tailored training courses provide practical, hands-on knowledge using your laser machine and your specific applications.
Updates, upgrades & machine extensions
Your laser machine grows with your requirements.
Respond flexibly to new applications, increasing production capacity and changing market requirements without replacing your laser machine. Thanks to the modular machine concept, eurolaser laser machines can be upgraded, modernised and adapted to new requirements at any time. Software and firmware updates keep functionality and operational reliability up to date, while optional feature enhancements and higher laser power provide greater flexibility and increased production capacity.
Maintenance & safety check
Success starts with reliability.
Safeguard the performance and long-term value of your investment. Our highly trained technicians ensure that your laser machine remains in optimum condition. Regular maintenance ensures optimum performance and reliable operation.
Technical support hotline
Fast answers for smooth day-to-day production.
Rely on expert support for technical questions – quickly and directly. Our qualified service specialists provide assistance by phone and through remote diagnostics, enabling many issues to be resolved immediately and on-site service visits to be prepared efficiently.
24-hour availability
Reliable production around the clock.
Rely on fast availability and rapid response times – around the clock. With our Service Hotline Plus, you can reach our experienced service specialists personally by phone at any time. If required, our technicians will be on site as quickly as possible – even outside normal business hours and on weekends and public holidays. This allows you to resume production quickly.
Fast spare parts supply
Original quality. Fast availability.
Rely on fast spare parts availability and high-quality original components. This helps minimise unplanned downtime and ensures that your eurolaser laser machine is back to reliable production as quickly as possible.
Laser protection plan
Planning certainty for your production. Priority support when it matters most.
Focus on your production – we'll take care of the rest. With an extended laser service package tailored to your requirements, you benefit from preferential terms on spare and wear parts, services and consumables. A fixed price throughout the contract period provides financial planning certainty, while priority support ensures a rapid response whenever service is required.
Extended warranty up to 5 years
Long-term security. No unexpected costs.
Rely on a predictable long-term cost base and minimise financial risk. We offer warranty extensions tailored to your requirements for terms of up to five years, giving you greater operational and financial security through predictable costs.
Installation & relocation
Back in production quickly. Ready to perform from day one.
Relocate your production with complete peace of mind – we'll take care of your laser machine. Our experienced technicians plan and coordinate every detail of the installation or relocation, from dismantling and professional packing through to installation and recommissioning. This enables you to resume production quickly with a laser machine that has been professionally installed and commissioned to the same standard as its original installation.
Trade-in
Upgrade with ease. Make the switch cost-effectively.
Upgrade your laser technology without unnecessary effort while reducing your investment costs. When purchasing a new eurolaser laser machine, you can trade in your existing machine for a straightforward and cost-effective transition to the next generation of laser technology.
Leasing & financing
Preserve your liquidity. Shape your future.
Invest in new laser technology without compromising your financial flexibility. Together with our finance partners, we develop tailored leasing and financing solutions that are perfectly matched to your requirements and business needs.
The expert advice, service and personal support provided by eurolaser have truly impressed me. Their solution-oriented approach, fast response times and open, collaborative communication from the very beginning, combined with an outstanding laser machine, are what really set eurolaser apart.
Daniel Winter,
Manager Production Thermal, Beyond Gravity Austria GmbH, Austria
Where can I find the serial number of the machine?
The serial number is located on a type plate directly on your laser machine. Depending on the model series, it is located in different places:
- G3/S3 series (current models): On the back of the laser cover, below the signal light.
- G3/S3 series (older models): On the Y-bar (movable crossbar), front left.
- PN series: On the front right of the base, approximately at knee height. If no serial number is visible there, the ZÜND number can be provided instead.
The serial number consists of a combination of letters and numbers, e.g. 1234S5678P.
If required, please refer to the example images below.