Fast, simple online support
Remote diagnostics and remote maintenance at the click of a mouse
It can happen that production comes to a halt simply because of questions about software settings or minor operator errors. This is when fast and simple support is more than welcome.
In such cases eurolaser offers you individual assistance that allows an immediate response via the Internet. With your approval we set up a link to your PC and work with you at your workstation to find the solution. Any questions that arise can be clarified together on the telephone in parallel.
Your benefits at a glance:
- Immediate and clear support
- Direct error detection and troubleshooting
- No misunderstandings thanks to direct communication
- Reduction of downtimes in production to a minimum
Online-Support – more than just simple
All you receive from us is a simple program file that you only have to open without actually installing it. Once the program is booted up you are given your personal password with which you allow us temporary access to your PC. Our experienced specialist can now see your screen. You too can follow which steps and settings in the software need to be changed and you also receive the related information. Once the session is finished our access right expires automatically.
Software from professionals for professionals
We recommend you use only extremely reliable, well-engineered software solutions that offer a high level of user comfort and guarantee the best security settings. Due to extensive test runs we are in a position to guarantee that the IT products offered are absolutely suitability for daily use.
The benefits of the software used at a glance:
- No software installation, no admin. rights necessary
- Highest standard of security thanks to complete encryption
- Access security due to allocation of a new session password for each start
- Can be used without any previous technical knowledge
- Both users can intervene actively in what is happening
- No firewall problems
- Can be implemented anywhere in the world
You provide the Internet connection – we provide a fast solution!